Privacy Policy
Your privacy matters
Last updated: March 27, 2024
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you. If you are unclear about anything, please ask.
Definitions
For the purposes of this Privacy Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Betterrelationshipswa.com.au.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Website accessible from http://www.betterrelationshipswa.com.au
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Confidentiality Agreement Policy
As a provider of counselling services, it is necessary to lawfully collect and record relevant personal information. This policy outlines the confidentiality principles, laws, and codes of practice under which I practice. I will never use or disclose official, health or personal information without proper authority or for purposes that breach privacy law.
Collection of Information
Personal information will only be collected when it is lawful to do so and when directly related to the counsellor role and the activity of managing the service. Information will only be collected from you directly when it is relevant.
Retention of Your Personal Data
Better Relationships WA will retain your Personal Information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Storage of Information
Your information will remain confidential, private and securely stored, and will be securely disposed of after five years. It will be protected from unauthorised access, use and disclosure.
Access and Accuracy
You have the right to access your information with reasonable notice. You will be allowed to update, correct or amend your personal information where necessary.
Use and Disclosure
You have a legal right to expect that any personal or health information held about you will not be disclosed inappropriately to others without your informed consent. Your information will be limited to the purpose for which it is collected.
Limits to confidentiality
Client records are confidential and generally not able to be used as evidence in Court. Better Relationships WA do not provide reports about clients except under exceptional circumstances and when arrangements have been made prior to the commencement of counselling.
In some situations, disclosure of personal or health information may be necessary where there is a serious and imminent threat to an individual’s life, health or safety, or a threat to public health or safety.
In a counselling contract, limits to confidentiality are explained and issued in the form of a written contract. These situations are:
When subpoenaed by court, or
When required by law (e.g. unlawful activity), or
When failure to disclose information would place you or another person at risk of serious harm, or
When your prior approval has been gained for authority to release information to a nominated third party.
As part of maintaining a high standard of professional practice and accountability, our counsellors regularly consult with clinical supervisors and may discuss client information during these consultations. Clinical supervision is bound by the Privacy Act 1988 and confidentiality policies.
Codes of Practice
Better Relationships WA adheres to the ethical codes and confidentiality principles of the Psychotherapy and Counselling Federation of Australia (PACFA) as well as to the legal requirements of the Privacy Act 1988. https://pacfa.org.au/Portal/Prac-Res/Code-of-Ethics.aspx.
Indemnity
Every care has been taken to ensure the information in this policy is accurate and based on current law and best practice. Better Relationships WA cannot accept any claims arising from error or misinterpretation.
Links to Other Websites
Our service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
More information
Please don’t hesitate to talk to your counsellor if you require more information about our approach to confidentiality.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By visiting this page on our website: http://www.Betterrelationshipswa/contact
By phone number: 0460 966 080